Shipping & Returns

SHIPPING WITHIN CANADA

  • All orders are shipped via Canada Post Expedited Parcel, except to Nunavut and Northwest Territories, unless otherwise specified.
  • Orders must meet Canada Post size and weight requirements (no dimension greater than 2m, weight less than 30kg). Oversize items, such as skis over 2m will need an alternate shipping solution such as UPS.

Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Orders are shipped from Vancouver, BC and take one to two business days to process, in addition to the delivery times shown. Isolated and rural areas may take longer. Shipments with dimensions exceedling 2m or that are requested to Nunavut and Northwest Territories will be calculated by our sales team offline, and will be communicated to you for your approval before delivery. It is common that the buyer from these territories will need to arrange delivery separately, using First Air transport.

 

TAXES

If an order is shipped to the following provinces or territories, Sigge's must collect the applicable taxes as described:

  • British Columbia (BC) – 7% PST on merchandise plus 5% GST on merchandise and freight
  • Alberta (AB) – 5% GST on merchandise and freight
  • Saskatchewan (SK) – 5% GST on merchandise and freight
  • Manitoba (MB) – 8% PST on merchandise plus 5% GST on merchandise and freight
  • Ontario (ON) – 13% HST on merchandise and freight
  • Quebec (QC) – 9.975% PST on the total of the merchandise and freight plus 5% GST on merchandise and freight
  • New Brunswick (NB) – 13% HST on merchandise and freight
  • Nova Scotia (NS) – 15% HST on merchandise and freight
  • Prince Edward Island (PE) – 14% HST on merchandise and freight
  • Newfoundland (NL) – 13% HST on merchandise and freight
  • Northwest Territories (NT) – 5% GST on merchandise and freight
  • Yukon (YT) – 5% GST on merchandise and freight
  • Nunavut (NU) – 5% GST on merchandise and freight

Canadian taxes are not collected on orders shipped outside of Canada. However, orders shipped outside of Canada are subject to import duties, taxes, and customs processing fees, which are levied once the package reaches its destination. These fees are collected by the carrier or brokerage company and customers are responsible for paying them. Sigge's is unable to give estimates for these fees. Please contact your local customs office for more information.

MethodOrder totalRateDelivery
Canada Post
Expedited Parcel*
up to $100
$15.00
2-7 business days
2-7 business days
up to $1000 $30.00
over $1000 $45.00 2-7 business days

*Signature required upon delivery. To opt out of this requirement, order by phone and specify you do not want to sign for your package.

Certain products or orders are too large, fragile and/or heavy to be shipped by our usual methods. Please email us at info@sigges.com, or call 1.877.731.8818 (Canada) or 604.731.8818 (Vancouver area and international), and we will let you know if your order requires extra freight.

SHIPPING TO THE USA

Orders sent to the USA are shipped by UPS. Orders shipped to the USA are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties,taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

Sigge's is unable to provide estimates for customs fees. Check with your local customs office for more information.

USA SHIPPING RATES

MethodOrder totalRateDelivery
UPS up to $100 $19.00 4-10 business days
between $100 and $500 $39.00 4-10 business days
over $500 $59.00 4-10 business days

Certain products or orders are too large, fragile and/or heavy to be shipped by our usual methods. Please email us at info@sigges.com, or call 1.877.731.8818 (Canada) or 604.731.8818 (Vancouver area and international), and we will let you know if your order requires extra freight.

INTERNATIONAL SHIPPING

Orders going to international destinations are shipped by air mail. Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import dutiestaxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

Sigge's is unable to provide estimates for customs fees. Check with your local customs office for more information.

Many international destinations are now receiving improved airmail service via Canada Post Xpresspost International. For countries and delivery times visit Canada Post.

MethodOrder totalRateDelivery
Air Mail Please email us at info@sigges.com, or call 1.877.731.8818 (Canada) or 604.731.8818 (Vancouver area and international), and we will provide you with a specific freight quote based on your order. To be determined. 1-4 weeks

 

SHIPPING RESTRICTIONS

Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, hazardous or over-sized products, and complexity in exporting some items.

 

RETURNS / EXCHANGE POLICY

If you decide not to keep an item you've received, send the unused product back to us for a refund or exchange. Please insure the product for its value and use a freight service that can trace the package if it becomes lost. If we incorrectly shipped an item to you, we will pay your return freight costs. Send any unused, non-defective item back within 30 days of receipt. Because of the seasonal nature of our products, we cannot accept returns for non-defective items beyond 30 days of your receipt. Any item that is defective can be returned at any time within the manufacturer's warranty for repair, replacement, or credit.

Thank you for your order! We sincerely appreciate your business!

Return/Exchange Instructions

Please include the following:

  1. Invoice number
  2. Name and code of item being returned
  3. Reason for return
  4. Indicate refund or exchange
  5. Name, item code, size, color and price of exchange item (it is often advantageous to call and order the exchage item as we cannot guarantee it will be in stock upon our receipt of your package)
  6. Method of payment if exchange item exceeds replaced item in price or if there are any additional shipping costs. If original order was placed by credit card, that card number will automatically be credited or charged accordingly.
  7. If a shipment arrives damaged, please save the original box and packing material and email us at info@sigges.com, or call 1.877.731.8818 (Canada) or 604.731.8818 (Vancouver area and international).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

WARRANTY RETURNS

Sigge's will honor the original manufacturer’s warranty in accordance with each particular warranty policy on items purchased from Sigge's. All warranty claims must be accompanied with the original receipt. For more information on a particular manufacturer’s warranty please visit our brands page and link to their respective website.

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